Frequently Asked Questions
Contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label. Please keep the item, its accessories and packaging while we review the issue, and avoid installing or using a damaged item. We will help resolve the issue in accordance with our returns policy and applicable regulations.
Please contact us as soon as possible with your order number and the correct address. Changes depend on the order’s processing and shipping status. Once the parcel has been handed to the carrier, an address change may not be possible or may involve an additional charge. We will explain the available options before making any changes.
Check the product description, compatible model numbers and listed dimensions before purchasing. Matching the brand or appearance alone does not guarantee compatibility. If you are unsure, contact us with a photo of your appliance’s model label and the required part so we can help check compatibility.
Shipping costs are displayed at checkout after you enter your delivery address and select an available shipping method. You can review the shipping fee and your order total before confirming your purchase.
Delivery times vary depending on your city, the carrier and the delivery method selected. Please check the estimated delivery time at checkout, where available. Deliveries may take longer during peak seasons, holidays or carrier service disruptions.