Returns and Exchanges Policy

At The Pro Technical, we are committed to customer satisfaction and protecting your rights under the applicable laws of Saudi Arabia.

1. Returns and Exchanges

You may request a return and refund within seven days following the date you receive your product, provided it has not been used or benefited from, subject to statutory exceptions. You may also request an exchange within the same period, subject to replacement availability and adjustment of any price difference.

Please return the product with all supplied accessories and components. We ask that you retain the original packaging and use suitable protective packaging during return shipping.

2. Spare Parts and Compatibility

Please check the part number, compatible models, and dimensions listed on the product page before purchasing. Contact us if you need help confirming compatibility before installation.

If incompatibility results from an error in our description or from receiving a different part than the one ordered, we will cover the return and replacement shipping costs. Electrical and electronic parts are not excluded from returns solely because of their nature.

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, or one that does not match its advertised description, please contact us and provide photos showing the issue where possible. We will address the matter through an exchange, return, or the applicable warranty and statutory remedies, without charging you costs resulting from our error.

Your rights concerning defects, non-conformity, and warranties are not limited to the seven-day return period.

4. Exceptions

Change-of-mind returns do not apply to products that have been used or benefited from, products manufactured specifically to your specifications, or other legally excluded cases. These exceptions do not remove your rights concerning defective or non-conforming products.

Warranty coverage does not include damage caused by misuse or incorrect installation where this is established as the cause of the damage.

5. Return Shipping Costs

You are responsible for return shipping costs when returning a product due to a change of mind or selecting an unsuitable part, provided our product description was accurate. We cover return and replacement shipping costs where the reason is a product defect or an error on our part. Any applicable cost will be explained before the return is arranged.

6. Return Requests and Refunds

Contact us within the applicable period with your order number, product details, and reason for the request. We will provide return instructions and the return address.

We will issue the amount due within a maximum of seven business days after receiving the product and verifying its condition and eligibility for return. Refunds will be made to the original payment method where possible, or through another agreed method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider. Store credit will not be imposed instead of a refund without your consent.

7. Contact Us